On this page you can find the answer to many frequently asked questions. Click on the questions below to view the answers.

Why become a registered member?

How much does it cost ?

How do I register?

What happens after I have registered?

What service do I choose?

How does the Dream Interpretation Service work?

How do I make an appointment for a Skype video consultation?

How do I attend my Skype video consultation?

What are the requirements for Skype video consultations?

What if I am using computer with a MacOSX operating system?

What if I am using a computer with a Windows operating system?

How do I get Skype for my computer?

How do I install Skype on my computer?

How do I create a Skype account?

Do I have to pay to create a Skype account?

Where can I find more information about Skype?

How do I pay for the services offered by the therapists on the ePsychotherapist directory?

What do I do if I still have questions?

Why become a registered member?

At ePsychotherapist your well being and safety is our priority. We want to make sure that it is you who logs in to the site and no one else. Membership allows us to verify and protect your privacy. We will only ask you for basic information when you register but enough so that we can verify your identity in future. This information will not be passed on to any third parties.

Once you contact a therapist any information about yourself you share with your therapist remains between the two of you and is not accessible to ePsychotherapist or any third party. See our privacy policy.

How much does it cost?

Membership is free.

How do I register?

Complete the online registration form. We will then send you an email with your membership details.

What happens after I have registered?

Once you receive your membership confirmation details by email you can log in. Once logged in you can browse the therapists directory and choose the therapist you would like to work with. Then you can choose the service you would like to use. Then you proceed to the booking process and pay the therapist directly for the service you have chosen. Once that is complete your chosen therapist sends you an email and arranges a time suitable for both of you to consult.

What service do I choose?

In-Office Consultation: you send an email to the therapist with whom you would like to work. The therapist’s email address will appear by their entry in the Directory. The email need only be brief, giving your name and contact details. Feel free to include any other information you feel may be helpful. You will then receive a reply from the therapist, which may then be followed up by a brief telephone call arranging a time to meet and the fees for the initial consultation.

Before starting regular psychotherapy sessions, it is usual for the therapist and client to meet for an initial consultation. This provides an opportunity for the client to explore whether psychotherapy would be suitable for them and also to raise any questions they may have. It also gives you the opportunity to decide whether, having met the therapist, you feel they are someone with whom you would feel comfortable working.

How does the Dream Interpretation service work?

Once you have selected and paid for the Dream interpretation service and returned the preconsultation document, your therapist will respond with a concise personal interpretation of your dream that will not exceed 500 words. All consultations are answered within 5 working days of submission.

The Dream Interpretation Professional includes follow-up with the therapist by email. If you wish to explore any of the issues raised in the dream interpretation more deeply, the therapist will enter into further correspondence up to a maximum of 2 e-mail exchanges each.

How do I make an appointment for a Skype video consultation?

Once you have selected and paid for the Skype consultation service and returned the preconsultation document, your therapist will offer a choice of different appointment times to choose from via email. Simply return the email with your chosen appointment time.

How do I attend my Skype video consultation?

At the time of your appointment, ensure that you are signed in to Skype and are online. The epsychotherapist you have booked with will make a call to you - select the green button to answer the call.

Note for Windows: You may need to press the "Start My Video" button in order for the video to commence. See http://www.skype.com/help/guides/howtoskype_video

What are the requirements for Skype video consultation?

Skype is free to download and to use for both Mac OSX and Windows

What if I am using a computer with a MacOSX operating system?

To use Skype for Mac OSX, you need the following:

• Macintosh computer with G3, G4, G5, or Intel processor
• Mac OS X v 10.3.9 (Panther) or newer
• 128 MB RAM
• 75 MB free disk space on your hard drive
• Internet Connection (either dial-up: minimum 33.6 Kbps modem, or any broadband: cable, DSL, etc.)

• Either USB or regular headset.
• A cable, DSL or equivalent broadband internet connection.

View the getting started page for MacOSX at
http://www.skype.com/help/guides/stepbystep/skypeformac/gettingstarted

Download Skype for MacOSX at
http://www.skype.com/go/download

See our step-by-step instructions for downloading Skype for Mac
http://www.skype.com/download/skype/macosx/downloading.html

If you have any problems using Skype, please ensure that you are using the most recent version of the software.
http://www.skype.com/help/guides/stepbystep/skypeformac/howtouseskype

What if I am using a computer with a Windows operating system?

You can view the getting started page for Windows at
http://www.skype.com/help/guides/howtoskype

System requirements

• PC running Windows 2000/XP/Vista
• 1 GHz processor
• 512 MB RAM
• Video Card with at least 16MB of memory
• 30 MB free space on your hard drive
• Full duplex sound card (most sound cards made after 1998)
• Webcam
• Cable, DSL or equivalent broadband connection to Internet

How do I get Skype for my computer?

Download the latest version of Skype from
http://www.skype.com/download/skype/windows

How do I install Skype on my computer?

Follow these steps to install Skype onto your computer:

• Locate the Skype.exe setup file that you downloaded
• Double click on the file to begin the setup process
• Click through the setup wizard to install the software

How do I create a Skype account?

If you don't already have a Skype account, you will be able to create an account when Skype starts for the first time.

• Open the Skype application (Start menu> Programs> Skype)
• Click on "Don't have a Skype name?"
• Complete your personal details - make a note of your password and username
• Follow the steps to sign in

Do I have to pay to create a Skype account?

No, the Skype service is free for Skype to Skype voice and video calls

Where do I find more information about Skype?

Please visit the Skype website at http://www.skype.com

How do I pay for the services offered by the therapists on the ePsychotherapist directory?

The fees for using these services are paid by you to ePsychotherapist using PayPal. You will need to set up a PayPal account to do this. This is a simple and secure way of making payments. Click here for information on PayPal.

What do I do if I still have questions?

Please call +44 (0)121 2882847 or e-mail info@epsychotherapist.org